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Returns & Refunds

How to return a product ?

Before returning a product, please consult the Return Policy CVNDY GIRL, see below, to make sure your product is eligible for a return.

You have 60 working days after receiving the item to make a return request.

If your product is eligible for a return, you can apply online.

Making a return request is easy. Just follow the following 7 steps:

You can log in to your account and request a return online. By going in "Your commands" and clicking "Order Details". If your product is eligible for a return, you can click "Return a product" to start your return request ..

If you have difficulty completing your request to return online, please consult our explanations step by step.

What is the return time at CVNDY GIRL ?

Any product sold at CVNDY GIRL can be returned within 60 calendar days from the date of delivery.
Example: If I receive my product the 4 October, I can return it until the 3 December.

NB: You have 60 days to request a return.
If this time is exceeded, we unfortunately do not accept returns.

What are the conditions for returning a product and what is the procedure?

Prerequisites for a valid return request

  • Order number
  • Refund Method and Required Details
  • Return method
  • Physical condition of the product in accordance with the reason for return

For any product damaged during delivery, please contact our customer service in 24h to make a claim. "Please return all product accessories and promotional offers. Your return will not be accepted if your product is not complete. "

Any product will be subject to review.
If the test is positive, we will refund you according to the chosen mode. You will be refunded within 10 days of your return request.
If the test is negative, you will not be eligible for a refund and your product will be returned to you.

Conditions and Reasons to Return a Product
You can return your product for one of these reasons:

x: Condition not required | ✓: Requirement

Reason for returnYOUR PRODUCT MUST BE:
NewSealedComplete (accessories, original packaging)Not damagedAttached label
Delivery - Bad product
The seal of the product must remain intact EXCEPT if the information provided on the packaging does not make it possible to distinguish
Quality - Endomaged Productxxx
Quality - Defective Productxx
Delivery - Incomplete Productxx
Site - Incorrect description
Product - Bad Choice
Customer - Change of mind

How to follow the progress of my return?

You will be informed about your return by email. If you have any questions, do not hesitate to contact us on hello@cvndygirl.com

Is my product under warranty?

We only provide warranties for electronic products for a period of 1 year from the date of purchase.

You can also contact us at hello@cvndygirl.com, if you have any questions.

If my return is accepted, how and when will I be reimbursed?

From the day you made your return request, the quality assessment process can take up to 8 days. You will receive an email, once it finishes.

To receive your refund quickly, you have the option to choose a refund by Purchase Order. All you have to do is indicate it when you return.

You can also choose one of the following repayment methods, available according to your payment method.

Means of refund available

Payment method usedRepayment method available
Cash paymentPurchase order or transfer
Credit cardPurchase Order or Credit Card
Good buyGood buy
PayPalPurchase voucher or PayPal
CashUPurchase order or CashU

Important: once your refund method is validated, you no longer have the option to change it.

What is a voucher?

A purchase order is a fictitious customer account that corresponds to the amount of your refund. You can use this voucher as a promotional code to purchase a product. A voucher is valid 180 days, you must use it during this period.

How to use my voucher?

If you have selected the voucher as a refund method, you will receive a code. Use this code in the corresponding box and click on "Apply the Coupon"In your cart or during the confirmation of the payment method.
If the amount of your purchase order is greater than your order, you can reuse your code several times until the balance is exhausted.

If my product is not eligible for a refund, how will I be informed?

If your return is not validated, CVNDY GIRL will contact you to explain the reason for refusal and your product will be returned to you and you will be responsible for any shipping costs

Note that we will try several times to deliver your product. If we fail to deliver, your product will be available at a relay point of our choice.

I bought a product on promotion or with a promotional code. What will be the amount refunded?

For discounted products, the amount refunded is the amount paid.

For example: If you purchased a promotional product at $ 20 and its original price was $ 40, you will be refunded the amount paid, which is $ 20.

If you use a purchase order, the amount paid and the amount used will be refunded.

Shipping costs are not refundable.

You did well to stop on this page! All you need to know about the return and refund deadlines is here.
Please note that working days are Monday to Friday, and do not include weekends or holidays.

I. Product return period:

The return period for a product starts from the day your return request is accepted, until the day we receive the returned product or order. You can make your return request online.

7- 15
OPEN DAYS

II. Repayment period:

The refund period starts from the day we receive your returned order, until the day you receive the refund.

Refund within:
5- 9
OPEN DAYS

How to return your product online?

It's simple, just follow the steps below

1. Go to your account

i. To start the return process, the easiest way is to click on the link " My Account At the top of all pages of the site.

- After identification, return to the same menu and click on the link " Orders ". The list of your orders will be displayed as on the picture below:


ii. Once you identify the number of the order on which you wish to return one or more products, please click on " View " to the right.


2. Select products to return

The page presents a grid showing the list of items ordered: Description, quantity, price paid for items. Click on the button "ReturnsBelow the product you want to return or click on "Return my entire orderIf you want to return the entire order.

i. " Amount " If you have only one item on this order, please select the 1 number from the drop-down menu. If you have several articles on the same order, the drop-down menu will show you the corresponding number, in this case, please choose the quantity to return.

ii. "Commentary" This is an optional field, where you can add additional information about the reason for return.

iii. To confirm, press the button " To send ". This action will trigger the validation of the return form. If there are errors, you will be prompted to correct or complete the form. If the validation of your form is successful, you will be returned to the confirmation page.

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