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FAQ

I must cancel, change my order or change my address. How can I do it?

To cancel your order, we recommend that you contact our customer service to request a cancellation if your order has not been processed.

Unfortunately, our orders are processed very quickly once they have been sent, so we can not cancel or make changes once your order is in our system. To correct any errors regarding your order or address information, we recommend that you contact our customer service to request a cancellation. If your order has not been processed, the order may be canceled and a new order may be placed. If the order has been processed, unfortunately, the order will be shipped as is and can not be modified.

Please contact our customer service team in by clicking here Or call us at + 1-213-432-1532, Monday through Friday between the hours of 9 hours and 17 hours GMT + 1. We are happy to help you in any way possible.

I am having difficulty placing my order. What's wrong?

We apologize for any difficulty you may have had during your order. Please contact us so that we can help you. Send us an email or call us at + 1-213-432-1532, Monday through Friday, from 9 h to 17 h GMT + 1.

My order arrived damaged. Help me please.

We are sorry to hear that part of your order has been damaged. To help you, please send us a photo of your damaged items and a screenshot of the packing slip so that we can help you replace your item.

How to return or exchange an order?

We want you to be totally satisfied with your order; However, we understand if a product does not work and we want to make the return as painless as possible. Naturally, we can not take returns on products used or purchased outside our 30 days return window. Unfortunately, for the moment, we do not offer credit for gift returns. All gift returns will be credited to the gift buyer's credit card upon receipt of the return.

Please note: All discounted items are the final sale; they can not be returned or exchanged.

Returns are free if returned within 60 days after your purchase date. You will receive a refund for only returned items. Initial shipping costs are not refunded on returned items. Please include a copy of the original order confirmation with the package. Your refund will be issued according to the original payment method in the 5 to 7 business days following the sending of the notification email, acknowledging that your return has been processed.

All returns must be sent to:

CVNDY GIRL
Attention: Returns Processing
136 Jestan Blvd.
Newcastle, DE 19720
USA
Tel: + 1-213-432-1532

Please include a copy of the original order confirmation in the package.

What payment options do you accept?

CVNDY GIRL accepts Visa, MasterCard, American Express and Discover cards.

We also accept other payment methods for some countries as follows:

PayPal: International
iDeal: Netherlands
GiroPay: Germany, Austria
Bancontact: Belgium
ePS: Austria
Immediately: Germany, Austria, Netherlands, Switzerland, Italy, Spain, Belgium and Poland
P24: Poland
ATMPortugal

Why was my order canceled?

If you did not request cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was canceled for your protection because the payment information provided was not did not match the source of payment. Please make sure to contact your financial institution to confirm or update your payment details before placing a new order.

Where do you ship and how much does it cost?

We deliver to every corner of the planet Earth. Mars will be our next target.

Shipping costs are calculated at checkout based on the total weight and destination of your order.

When will my order be shipped?

Most orders are shipped in 3 to 7 business days and arrive within 2 to 15 business days, depending on the shipping service selected at checkout and your location.

During periods of high volume (product launches, parties, promotions, etc.), please allow more time to process your order. Thank you for your patience!

My package has been lost.

If your package has been lost and has not arrived, please contact our customer service team. by clicking here Or call us at 1-213-432-1532, Monday through Friday, from 9 h to 17 at GMT + 1. We are happy to help in any way we can.

I entered an invalid email address, what should I do?

Unfortunately, we can not send order information to an email address other than the one provided with the order. Please contact us to request an update on the status of your order.

Will I have to pay customs duties?

While beauty and fashion have no boundaries, international orders can be subject to import taxes, customs duties and fees levied by your country's customs upon arrival. When ordering CVNDY GIRL, the consignee of the shipment is the official importer and is responsible for these import charges, as well as comply with all laws and regulations of the country of destination. CVNDY GIRL do not collect duties and taxes, and as smart as we are, we can not predict what your particular fees may be. Customs policies vary considerably from country to country, so please contact your local customs office for more information.

How can I check the status of my order?

To check the status of your order, please visit this lien. You will simply need to enter your order number and the email address you used to place your order. However, all updates will be sent to the email address provided during the purchase (order confirmation, shipping confirmation, etc.).

If you have any other questions, please contact us by by clicking here or call us at + 1-213-432-1532, Monday through Friday between 9h and 17h GMT + 1. We will be happy to assist you in any way possible.

If you have other questions

Please feel free to contact us

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