I must cancel, change my order or change my address. How can I do it?
To cancel your order, we recommend that you contact our customer service to request a cancellation if your order has not been processed.
Unfortunately, our orders are processed very quickly once they have been sent, so we can not cancel or make changes once your order is in our system. To correct any errors regarding your order or address information, we recommend that you contact our customer service to request a cancellation. If your order has not been processed, the order may be canceled and a new order may be placed. If the order has been processed, unfortunately, the order will be shipped as is and can not be modified.
Please contact our customer service team in by clicking here Or call us at + 1-213-432-1532, Monday through Friday between the hours of 9 hours and 17 hours GMT + 1. We are happy to help you in any way possible.
I am having difficulty placing my order. What's wrong?
We apologize for any difficulty you may have had during your order. Please contact us so that we can help you. Send us an email or call us at + 1-213-432-1532, Monday through Friday, from 9 h to 17 h GMT + 1.
My order arrived damaged. Help me please.
We are sorry to hear that part of your order has been damaged. To help you, please send us a photo of your damaged items and a screenshot of the packing slip so that we can help you replace your item.
How to return or exchange an order?
We want you to be totally satisfied with your order; However, we understand if a product does not work and we want to make the return as painless as possible. Naturally, we can not take returns on products used or purchased outside our 30 days return window. Unfortunately, for the moment, we do not offer credit for gift returns. All gift returns will be credited to the gift buyer's credit card upon receipt of the return.
Please note: All discounted items are final sale; they cannot be returned or exchanged.
Returns are free if returned within 60 days after your purchase date. You will receive a refund for only returned items. Initial shipping costs are not refunded on returned items. Please include a copy of the original order confirmation with the package. Your refund will be issued according to the original payment method in the 5 to 7 business days following the sending of the notification email, acknowledging that your return has been processed.
All returns must be sent to:
5409 SE INTERNATIONAL WAY
Portland, OR 97222
Tel: + 1-213-432-1532
Please include a copy of the original order confirmation in the package.
What payment options do you accept?
CVNDY GIRL accepts Visa, MasterCard, American Express and Discover cards.
We also accept other payment methods for some countries as follows:
Why was my order canceled?
If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was canceled for your protection because the payment information provided did not did not match the payment source. Please be sure to contact your financial institution to confirm or update your payment details before placing a new order.
Where do you ship and how much does it cost?
We deliver to every corner of the planet Earth. Mars will be our next target.
Shipping costs are calculated at checkout based on the total weight and destination of your order.
When will my order be shipped?
Most orders are shipped within 3 to 7 business days and arrive within 2 to 15 business days, depending on the shipping service selected at checkout and your location.
During periods of high volume (product launches, parties, promotions, etc.), please allow more time to process your order. Thank you for your patience!
My package has been lost.
If your package has been lost and has not arrived, please contact our customer service team by by clicking here or call us at 1-213-432-1532, Monday to Friday, 9 a.m. to 17 p.m. GMT + 1. We are happy to help in any way we can.
I entered an invalid email address, what should I do?
Unfortunately, we cannot send order information to an email address other than that provided with the order. Please contact us to request an update on the status of your order.
Will I have to pay customs duties?
While beauty and fashion know no borders, international orders may be subject to import taxes, customs duties, and fees charged by the customs service in your country upon arrival. When ordering from CVNDY GIRL, the recipient of the shipment is the official importer and is responsible for these import charges, as well as complying with all laws and regulations of the destination country. CVNDY GIRL does not collect duties and taxes, and as intelligent as we are, we cannot predict what your special charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
How can I check the status of my order?
To check the status of your order, please visit this link. You will simply need to enter your order number and the email address you used to place your order. However, all updates will be sent to the email address provided upon purchase (order confirmation, shipping confirmation, etc.).
If you have any further questions, please contact us by clicking here or call us at + 1-213-432-1532, Monday through Friday between 9h and 17h GMT + 1. We will be happy to assist you in any way possible.
If you have other questions
Please feel free to contact us